We aim to keep our cancellation policy clear and fair. The following terms apply to all bookings (daily rental, intercity trips and airport transfers).
Cancellation by the customer
24 hours or more before the trip: full refund of the amount paid.
Less than 24 hours before the trip: 50% refund of the amount paid.
After the trip has started, or no-show at the pickup time and place: no refund.
How to cancel
You can cancel your booking from the Track Order page as long as the trip has not started, or by contacting us on WhatsApp +201284217067 or by phone +201099993097. The cancellation time is the time we receive your request.
Cancellation by the company
If we are unable to fulfil your booking for any reason on our side, we will offer a suitable alternative where possible, or refund the full amount paid.
Changing a booking
You can request to change the time or details of your trip before it starts. Changes are subject to vehicle availability and the price may change based on the new details.
Refund method and timing
Refunds are made using the original payment method (InstaPay, Vodafone Cash or bank transfer) unless agreed otherwise.
Refunds are processed within 7 to 14 business days from the date the cancellation is approved.
Any transfer fees charged by the bank or payment provider are not covered by the company.
For any refund question, email us at threeatravel2024@gmail.com.